Our Guarantee to you, if you purchase the wrong size, we guarantee to exchange the item for a different size.
- Item must be within its original packaging
- Item should not be damaged or soiled
- You will be responsible for postage costs to return the item
Standard shipping is by Royal Mail Second Class (signed for), usually 2-3 days after being dispatched.
We also offer Express shipping by Royal Mail (next day delivery) at an additional cost.
Worldwide shipping from the UK varies on your location and overall weight of the final order. At checkout, you will be advised of shipping costs. Our preferred worldwide shipping partners are Fed-Ex and UPS.
Orders placed before 12 noon, Monday - Friday are dispatched same day, orders placed after 12 noon are dispatched the following day. Any order placed on the Friday after noon will be dispatched first thing Monday morning (with exception on Bank Holidays).
To return your product, you should mail your product to our UK Fulfilment Centre: Impact Brands Ltd, 155 Ballater Place, Glasgow, UK, G5 0BE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.